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Privacy & Cookie Policy - GDPR

Endeavour Sailing is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website,
  • Where we obtain the data from;
  • What we do with that data;
  • How we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.  
  • All personal data is collected and processed in accordance with English and EU data protection laws.  

Data Controller

Data Controller

“Endeavour Sailing” (referred to as “we”, “us”, “our” or “Endeavour Sailing” in this policy) is the “data controller” of all personal information that is collected and used about Endeavour Sailing customers for the purposes of the Data Protection Act 2018.

What personal data we collect

What personal data we collect

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details.

We collect personal data from you when you book a course with us directly or when you contact us.

Specifically, we may collect the following categories of information:

  1. Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
  2. Passenger Information, which includes your name, nationality, date of birth, gender, passport or ID number;
  3. Medical conditions for clients who have special medical requirements and/or dietary requirements;
  4. Travel information;
  5. The communications you exchange with us or direct to us via letters, emails, and social media.

Personal details about your physical or mental health, are considered “sensitive” personal data under applicable data protection laws. We will process any such data only if you have given your explicit consent, or you have deliberately made it public.

What do we use your personal data for, why and for how long

What do we use your personal data for, why and for how long

Your data may be used for the following purposes:

  1. Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your course,
  2. Contacting you in the event of a course change or cancellation: we send you communications about the courses you have asked for and any changes to such courses. These communications are not made for marketing purposes and cannot be opted-out of;
  3. Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
  4. Administrative or legal purposes: we use your data for statistical and marketing analysis, customer surveys, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy;
  5. Immigration/customs control safety: we are obliged to provide your information to border control agencies;
  6. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
  7. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
  8. Marketing: from time to time we will contact you with information regarding course promotions and ancillary products via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage on the booking form.

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.

In most cases we will need to process your personal data so we can enter into our contract to deliver our services to you.

We may also process your personal data for one or more of the following:

  • To comply with a legal obligation (e.g. Immigration or customs requirements);
  • You have consented to us using your personal data (e.g. for marketing related uses);
  • To protect your vital interests or those of another person (e.g. in case of a medical emergency);

Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

Security of your personal data

Security of your personal data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.

All payment details are transmitted over a secure network and all data destroyed immediately upon being processed.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with English and EU law on data protection rules.

Sharing your personal data

Sharing your personal data

We may also share your personal data with the following third parties for the purpose described in this Privacy Policy:

  1. Government authorities, law enforcement bodies, for compliance with legal requirements;
  2. RYA for enrolment onto online courses and registration of certificates.
  3. Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment and course booking to process payment or ensure the security of your payment transaction;
  4. Legal and other professional advisers, law courts and law enforcement bodies in order to enforce our legal rights in relation to our contract with you;

Cookies and site tracking

Cookies and site tracking

In order to be able to offer you the best service through our website, Endeavour Sailing places small data files called cookies in your browser.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

  • if you have agreed (or not) to our use of cookies on this site
  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)

Third party cookies

Individual pages on our site may set other third-party cookies. For example, we may embed content, such as videos or share buttons, from another site that we do not operate or control and such content may set a cookie.

If you share our content via Facebook, Google+, LinkedIn, Twitter or Pinterest those companies may add pixel tags to verify non-personal information such as the number of users who engaged in a particular topic, correlations between sharing and item preferences, and how many users chose to share a piece of content. Such information does not identify you individually.

We also use Google Analytics which use cookies and similar technologies to collect and analyze information about how our website performs and how our users, in general, navigate through and use Endeavour Sailing. This helps us evaluate our users’ use of Endeavour Sailing; compile statistical reports on activity; and improve our content and website performance.Google Analytics gathers information about your use of our Website over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of Endeavour Sailing.

You can learn about Google Analytics at http://google.com/policies/privacy/‌partners/. Google provides further information about its privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

While we try to minimize these third party cookies, we can’t always control what cookies this third-party content sets or the privacy practices of such sites.

How to control cookies

You can control and/or delete cookies as you wish – for details, see wikiHow. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Data Protection Officer

Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority

Your Data Protection Rights

Your Data Protection Rights

Under certain circumstances, by law you have the right to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received

 

Get in touch

Office hours

Mo - Fr 9.30 - 16.30
Sa 10.00 - 14.00

Out of office contact

Mobile 0034 628 478 400

Location

Edifico Antiguo Varadero
Bloque D No 15 - 2nd Planta
35571 Puerto Calero Marina
Lanzarote - Canary Islands

Contact

Email stephanie@endeavour-sailing.co.uk
Phone 0034 928 849 670
Mobile 0034 628 478 400

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