General Terms & Conditions

Bookings

Telephone bookings will be held without a deposit for a maximum of 24 hours.
Bookings will be deemed confirmed upon receipt of the completed booking form and the deposit.
Completion of the booking form signifies that the terms and conditions are accepted.
The School will send an email confirmation of the booking upon receipt of both the booking form and the deposit.

A deposit of 25% per person, per course is required if the booking is made more than 28 days before the start of the course.
For charters or one-day courses, this deposit is 50%.
The balance payment is due 28 days prior to the start date of the course.
If the booking is within 28 days of the start date of the course, the full balance is required.
If the balance has not been received at least 21 days prior to the start date of the course, the School has the right to sell the Student’s place.
If the School is able to sell the place, the Student will only forfeit the deposit.
If the School is unable to sell the space, the Student will be liable for the full fee.
If the Student fails to pay the balance due, it is agreed that 2% per month can be added to the outstanding balance, on compound interest rates, from the 28th day prior to the course until fully paid.

There is a 7-day cooling-off period from your booking date to cancel a course, and your deposit will be returned in full, minus a 3% handling charge for card payments or the bank charges incurred for an online bank transfer.
A Student who cannot attend their course through illness or any other extenuating circumstances should contact the School as soon as possible.
In the event of cancellation prior to the final balance being due, only the deposit is forfeited.
If cancellation occurs after the date of final payment, the client is liable to pay the outstanding balance, should we be unable to resell the space.
At the company’s discretion, we may transfer the reservation to an acceptable alternative date.
If a Student fails to turn up for a course, all fees paid will be forfeited.
Insurance is strongly recommended.
In the event of the School cancelling a charter or course, we shall be liable only for the full refund of fees paid. No payment will be made for incidental costs.

Under 18s are accepted when sailing with a parent or guardian.
For Students under 18, these Terms and Conditions must be accepted by the parent or guardian.

The company reserves the right to substitute an alternative vessel due to any vessel becoming unsuitable, for whatever reason.
This in no way affects the validity of the booking, and the Terms and Conditions stated herein remain valid.

No liability is accepted for any Student’s vehicles parked on the marina grounds, or for a Student’s possessions in the vehicle, on the pontoons, or in the School’s yachts or offices.
No liability is accepted for Students while on School grounds, on pontoons, or on vessels, and all Students participate in any aspect of any course at their own risk.

All breakages or damages must be reported immediately to the Skipper, Instructor, or Principal.
Students shall be liable for any loss or damage to School equipment or vessel equipment, up to and including the first £100 per item.
Endeavour Sailing shall not accept claims and shall not be liable at any time for claims or expenses caused by circumstances beyond its control, including sickness, accident, travel delays, weather, strikes, war, or civil unrest.
No Student or charterer shall bring aboard any contraband, drugs, or other unauthorized substance or item without the prior knowledge and permission of the Skipper.

If at any point you have a complaint, please talk to the School Principal or Chief Instructor as soon as possible so we can try to rectify the issue quickly.
If you wish to complain after the course, you should submit your complaint in writing (either by email or letter).
We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to the School Principal, who will look into your complaint and canvass all required information; this may involve contacting the instructors and other clients.
The School Principal will write to you within 21 days, confirming what took place and outlining any solution to resolve the problem.
If you are still not satisfied at this stage, you should contact the Chief Instructor (Sail) at the RYA.
They will then arbitrate the situation.
If you are still not satisfied, you can lodge a complaint with the Spanish Authorities.